Corporate Audio Visual Specialist

4 weeks ago

Manchester, United Kingdom Convene Full time
Job Title: Corporate Audio Visual Specialist

In this role, you will lead the delivery of technology experiences and event elements to our clients, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting. You will work closely with clients and event production teams to enhance their experience and the overall success of their event.

Key Responsibilities:
  • Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
  • Troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware.
  • Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
  • Coordinate with property teams and clients to ensure all technological needs are met and in place for their arrival.
  • Provide genuine anticipatory customer service by establishing good working relationships with clients, colleagues, and vendors.
  • Attend PEO, Pre-Con, and pre-production meetings as needed.
  • Support day-to-day floor operations, including set-up and derig, operating in-room equipment, facilitating, and supporting other AV Property Functions.
  • Develop and maintain positive relationships with clients and assist with any reasonable requests during events.
  • Interact with the event production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
  • Assist in any areas of daily operation.
  • Participate in collaborative project efforts with both the technology team and other departments.
  • Maintain and uphold Convene's cultural standards.
  • Perform other duties as requested by management.
  • Show initiative and drive to solve problems.
  • Portray a polished, professional image according to Convene's dress code standards.
Requirements:
  • Ideally 2+ years' experience in supporting AV and IT equipment and computer software systems.
  • Customer service or hospitality experience preferred.
  • Demonstrate knowledge of audiovisual equipment, including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
  • Basic knowledge of data networking principles, architecture, and applications.
  • Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, servers.
  • Proficient in Microsoft Office, Google Suite, and Apple iWorks suite of business applications.
  • Flexible, long, and weekend hours are occasionally required.
  • Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to climb and work on a ladder for lengthy periods of time.
Equipment & Technical Qualifications:
  • Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders.
  • Video: Switchers, projectors, LCD displays, LED Video Walls
  • Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipment
  • Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.

Convene is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, and Birmingham, and in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces, growing its global network to 39 locations across nine cities and creating the largest single provider of dedicated premium meeting and event venues in the U.S. and UK. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry's top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America's 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at

We're Here For You:

You'll Receive:

  • Internal and external training & development
  • 25 days annual leave plus bank holidays, and company sick pay
  • Subsidised fitness membership
  • Interest-free loan for rail season tickets & further education
  • Subsidised bicycle purchase through Cycle to Work scheme
  • Employee wellbeing support and personal advice programme
  • Subsidised eye care
  • etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit:

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.

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