Financial Services Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Client Services Administrator to join our team at Artemis Recruitment Consultants Ltd. As a key member of our client services team, you will play a vital role in supporting our senior paraplanners and financial advisers in delivering exceptional client service.
Key Responsibilities:
- Provide exceptional aftercare to our existing clients, ensuring their needs are met and exceeded.
- Support our advisers with information requests, maintaining accurate and up-to-date client records.
- Organize and manage campaigns throughout the year to optimize client engagement and retention.
- Assist with top-ups, transfers, and withdrawals, ensuring seamless client experiences.
- Manage the client annual review process, ensuring timely and accurate reporting.
- Send quarterly valuation reports to clients, providing valuable insights and updates.
Data Processing:
- Input and update client information into our CRM system, ensuring data accuracy and integrity.
- Generate reports to monitor company performance, identifying areas for improvement.
- Develop CRM processes to enhance efficiency and productivity.
- Utilize mail merges to contact clients for unused allowances and annual review reminders.
Ad Hoc Tasks:
- Maintain Continuous Professional Development (CPD) by attending seminars and completing exams, staying up-to-date with industry developments.
- Internal and external file checks, ensuring compliance and accuracy.
- Utilize our compliance help desk to stay informed about regulatory changes.
Requirements:
- A degree-level education or previous work experience in an office environment, demonstrating a high level of proficiency.
We are looking for a bright, organized, and hardworking individual who can demonstrate:
- Excellent written communication skills, with the ability to craft engaging and professional correspondence.
- A professional telephone manner, with the ability to build strong relationships with clients and colleagues.
- Strong time management and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- A systematic and methodical approach to tasks, with attention to detail and accuracy.
- Advanced IT literacy, with proficiency in Microsoft Office and the ability to learn new software.
- A hardworking and positive attitude, with a strong commitment to delivering exceptional client service.
- A good team player, with the ability to work collaboratively with colleagues to achieve shared goals.
This is an excellent opportunity to join a dynamic team who pride themselves on delivering exceptional client service. If you are a motivated and organized individual with a passion for the financial services sector, we encourage you to apply.
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