Financial Services Coordinator

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Artemis Recruitment Consultants Ltd Full time
Client Services Administrator - Bath

We are seeking a highly organized and detail-oriented Client Services Administrator to join our team at Artemis Recruitment Consultants Ltd. As a key member of our client services team, you will play a vital role in supporting our senior paraplanners and financial advisers in delivering exceptional client service.

Key Responsibilities:

  1. Provide exceptional aftercare to our existing clients, ensuring their needs are met and exceeded.
  2. Support our advisers with information requests, maintaining accurate and up-to-date client records.
  3. Organize and manage campaigns throughout the year to optimize client engagement and retention.
  4. Assist with top-ups, transfers, and withdrawals, ensuring seamless client experiences.
  5. Manage the client annual review process, ensuring timely and accurate reporting.
  6. Send quarterly valuation reports to clients, providing valuable insights and updates.

Data Processing:

  1. Input and update client information into our CRM system, ensuring data accuracy and integrity.
  2. Generate reports to monitor company performance, identifying areas for improvement.
  3. Develop CRM processes to enhance efficiency and productivity.
  4. Utilize mail merges to contact clients for unused allowances and annual review reminders.

Ad Hoc Tasks:

  1. Maintain Continuous Professional Development (CPD) by attending seminars and completing exams, staying up-to-date with industry developments.
  2. Internal and external file checks, ensuring compliance and accuracy.
  3. Utilize our compliance help desk to stay informed about regulatory changes.

Requirements:

  1. A degree-level education or previous work experience in an office environment, demonstrating a high level of proficiency.

We are looking for a bright, organized, and hardworking individual who can demonstrate:

  1. Excellent written communication skills, with the ability to craft engaging and professional correspondence.
  2. A professional telephone manner, with the ability to build strong relationships with clients and colleagues.
  3. Strong time management and multitasking skills, with the ability to prioritize tasks and meet deadlines.
  4. A systematic and methodical approach to tasks, with attention to detail and accuracy.
  5. Advanced IT literacy, with proficiency in Microsoft Office and the ability to learn new software.
  6. A hardworking and positive attitude, with a strong commitment to delivering exceptional client service.
  7. A good team player, with the ability to work collaboratively with colleagues to achieve shared goals.

This is an excellent opportunity to join a dynamic team who pride themselves on delivering exceptional client service. If you are a motivated and organized individual with a passion for the financial services sector, we encourage you to apply.



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