Retail Customer Service Associate

1 week ago


Hounslow, Greater London, United Kingdom EG Group Full time

As a Retail Customer Service Associate with EG Group, you will have the opportunity to deliver exceptional customer service in a fast-paced environment. This role is ideal for individuals who are passionate about working in retail and providing excellent customer experiences.

About the Role

We are seeking a highly motivated and enthusiastic Retail Customer Service Associate to join our team at EG Group. In this role, you will be responsible for providing outstanding customer service, engaging with customers, and maintaining a clean and welcoming store environment.

Our ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide exceptional customer service, ensuring that customers receive a high level of service and satisfaction
  • Engage with customers, building relationships and understanding their needs
  • Maintain a clean and welcoming store environment, adhering to company standards
  • Work collaboratively with colleagues to achieve sales targets and meet customer demands
What We Offer
  • A competitive hourly rate of £11.75 (above 21) or £10.00 (aged 18-20)
  • A quarterly bonus incentive scheme, recognizing outstanding performance
  • Access to extensive training programs, helping you develop your skills and knowledge
  • A comprehensive benefits package, including life assurance, employee assistance program, and recognition rewards
  • Ongoing support and development opportunities, helping you grow in your career
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • A positive attitude and enthusiasm for delivering exceptional customer service
  • The ability to work well under pressure and meet deadlines
  • A commitment to maintaining high standards of customer service and store presentation


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