Hotel Night Auditor

2 weeks ago


Glasgow, Glasgow City, United Kingdom The Mount Royal Hotel Edinburgh Full time

Key Responsibilities

  • Provide exceptional guest welcome and departure experiences, offering personalized support and exceeding expectations.
  • Manage night operations by verifying arrivals and departures, addressing missing bookings and rate discrepancies.
  • Take proactive initiative to accommodate customer needs, demonstrating resourcefulness and a commitment to excellence.
  • Stay up-to-date with administrative tasks, procedures, and standards, ensuring adherence to best practices.
  • Ensure accurate completion of End of Day reports and night auditing sheets, providing thorough handovers to relevant teams.

Requirements and Qualifications

  • Excellent communication and interpersonal skills, with a warm and engaging approach.
  • Ability to bring the guest experience to life, demonstrating a passion for service excellence.
  • Willingness to learn and adapt to IT systems, with a proactive approach to development.
  • Effective communication and organizational skills, with a focus on meeting diverse guest needs.
  • Strong command of English, with a second language advantageous.

What We Offer

  • Genuine career opportunities for growth and development within our business.
  • Valuable on-the-job training and access to our digital online learning platform.
  • Staff incentives and rewards for outstanding performance and teamwork.

About Us

Situated in the heart of Scotland's vibrant capital, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location and stunning views. Our hotel offers easy access to iconic landmarks, including Edinburgh Castle and the Royal Mile, making it the perfect base for exploring the city.

As a member of The Ascott Limited, a leading international lodging owner-operator, we offer a unique blend of luxury and convenience. With a portfolio spanning over 165,000 units across 220 cities worldwide, we provide a global perspective and opportunities for growth and development.


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