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Workshop Technician

2 months ago

Gravelly Hill, Birmingham, United Kingdom Rosscare Full time
Job Summary

Ross Care is seeking a skilled Workshop Operative to join our team at our Birmingham depot. As a Workshop Operative, you will play a critical role in ensuring the Company achieves the agreed contractual standard of service by completing training in the workshop decontaminating, reconditioning, and repairing wheelchair equipment.

Key Responsibilities
  • Decontaminate, recondition, and repair Powered & Manual wheelchairs to a high standard.
  • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
  • Ensure any PPE supplied for use in carrying out your duties is used as instructed.
  • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies.
  • Prioritise and organise your workload, referring to Line Manager as and when appropriate.
  • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
  • Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Requirements
  • Able to move and handle loads and equipment safely.
  • Experience of face-to-face customer contact.
  • An awareness and understanding of people with disabilities.
  • Flexible approach to working conditions and working environment change.
  • Ability to use own initiative within set boundaries of the role.
  • Ability to use a mobile phone to relay photographs.
  • Good written and verbal communication skills.
  • Ability to relay clear instructions to clients.
  • Basic computer skills for diagnostic purposes.
Working Conditions

The post holder will be required to work in a workshop environment, standing at a bench to work, kneeling/crouching, and using ramps and any other agreed moving equipment. The post holder will also be required to commit to being available for short notice overtime if required necessitated by emergency response requirements.

Confidentiality and Health and Safety

The post holder will be required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder will also be required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practice, and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of Infection

The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practices and compliance with the Company infection control policy.

Service User/Other Agency/Public Engagement and Involvement

Ross Care is committed to promoting and embedding equality, diversity, and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes, and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation, and religion/belief.