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Hardware Asset Management Specialist

1 month ago

London, Greater London, United Kingdom House of Commons Full time

We are currently hiring a Hardware Asset Management Specialist to join the Hardware Asset Management Team (HAM) in the Digital Customer Services directorate at the House of Commons.

In this role, you will ensure that Parliament’s IT hardware assets allocated by the team are appropriately controlled and managed. You will be responsible for maintaining suitable stock levels to meet fluctuating demand.

The Hardware Asset Management Team (HAM) operates in a fast-paced environment, therefore focus and attention to detail are key. You will be working with the other Senior HAM Officers to ensure the team's targets are met, as well as providing support and being a point of escalation to ensure the smooth running of the team.

This is an excellent opportunity to expand your experience in asset management or transfer your excellent organisational and customer service skills into IT hardware and contribute to the success of this complex and customer-centric team.

Key responsibilities include:

  • Ensuring all customer groups can obtain new or refurbished IT equipment as required and per SLAs.
  • Managing the team's workload and assigning cases to the rest of the team resolving any issues beforehand if possible.
  • Managing the Team's general inbox, SharePoint site and Intranet Pages updating these as required.
  • Acting as the main point of contact for the team to resolve queries from customers, suppliers and colleagues.

The ideal candidate will have excellent knowledge and experience of Hardware Asset Management processes and procedures in a complex environment with multiple budgets and processes, and ability to ensure they are followed correctly.

They will also possess excellent attention to detail, able to accurately record complex data in large data sets, produce reports and spot mistakes. Use of Microsoft productivity tools on a day-to-day basis including Excel to an intermediate level (or have the aptitude to learn to this level).

Estimated salary: £45,000 - £60,000 per annum.

Please note that we offer a range of benefits including up to 35 days annual leave in addition to bank holidays, generous maternity pay policy up to 6 months full pay, great pension scheme options (contributory and non-contributory), on-site subsidised gym, nursery, catering, post office, travel office and GP.