Operations Assistant

7 days ago


Reigate, Surrey, United Kingdom Just Group Full time

Job Description:

We are seeking a skilled and dedicated individual to fill the role of Administrator in our Customer Services team. This is a 12-month fixed-term contract opportunity that offers a chance to develop your skills and contribute to the success of our Retail division.

Main Responsibilities:

  • Process administrative tasks efficiently and accurately in compliance with company standards and procedures.
  • Respond promptly and efficiently to customer enquiries, whether by inbound or outbound calls, emails, or post.
  • Resolve customer concerns effectively and take ownership of issues.
  • Organize and plan work to achieve team and personal objectives.
  • Provide excellent customer service to internal and external customers at all times.

Required Skills and Qualifications:

  • Previous experience in customer service or administration, with a focus on delivering excellent customer service.
  • GCSE level or equivalent education, with a focus on English and Maths (grade C or above).
  • Proficient in Microsoft Office applications (i.e Word, Excel, Outlook).
  • Excellent communication and interpersonal skills.
  • Strong organizational and planning abilities.
  • Attention to detail and accuracy.

Estimated Compensation: £25,000 - £28,000 per annum, based on experience.

Employee Benefits:

  • Competitive salary with sales team performance-related bonus.
  • Pension Scheme and Life Assurance.
  • Annual Leave and additional day off for birthday.
  • Private Medical Cover and Income Protection.
  • Career progression opportunities within the company.
  • Access to the Headspace App and employee assistance program.


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