Customer Service Representative

2 weeks ago


Newbury, West Berkshire, United Kingdom The Progress Group Full time
Job Title: Customer Care Advisor

Join The Progress Group as a Customer Care Advisor and be part of a dynamic team that is redefining education.

About the Role:

We are seeking a highly skilled and customer-focused individual to provide exceptional customer service and support to our clients. As a Customer Care Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing a positive experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service and support via phone, email, and our website
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and industry trends
  • Meet and exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Proven customer service experience in a similar role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

About The Progress Group:

The Progress Group is a leading provider of education and training solutions. We are committed to delivering high-quality services that meet the needs of our customers. Our team is passionate about making a difference in the lives of our customers and we are seeking like-minded individuals to join us.

Equal Opportunities Employer:

The Progress Group is an equal opportunities employer and welcomes applications from all qualified candidates.



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