Digital Team Leader

5 days ago


Leeds, Leeds, United Kingdom Pendragon PLC Full time
Digital Team Leader Job Description

About the Role:

We are seeking a highly motivated and experienced Digital Team Leader to join our team at Stratstone BMW Leeds. As a Digital Team Leader, you will play a key part in leading our Digital Sales Advisors, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

  1. Oversee the daily operations of the department, providing guidance, support, and coaching to our Advisors to help them exceed targets.
  2. Take ownership of the quality of service provided by the Digital Sales Advisors, ensuring that customer interactions exceed company standards and customer expectations.
  3. Monitor and evaluate the performance of your team, providing constructive feedback and coaching to drive continuous improvement and achieve performance targets.
  4. Effectively communicate any updates or changes to policies, procedures, and workflow, providing clear direction to ensure your team remains informed and aligned with organisational goals.

Requirements:

  • Previous contact centre experience, preferably managing both inbound and outbound communications.
  • Proficient in utilising computer systems and databases with full knowledge of Microsoft packages.

About Pendragon PLC:

Pendragon PLC is a leading provider of automotive services, and we are committed to delivering exceptional customer experiences. We value diversity and welcome applications from all walks of life, backgrounds, and communities.


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