Operations Coordinator
6 days ago
Operations Support Position
SYNETIQ Ltd. is seeking an Operations Coordinator to support our operations team. The successful candidate will provide administrative support and deliver exceptional service to our clients.
Responsibilities:
- Manage administrative tasks and deliver exceptional service to clients.
- Handle telephone queries from customers and clients in a polite and professional manner.
- Action and respond to all customer and client communications promptly and professionally.
- Update user accounts and manage access to our partner portal.
- Add both manual and automated uplift instructions to the system.
- Manage client queries received via the partner portal.
- Process both manual and automated clearance of salvage at the request of our clients.
- Generate certificates of destruction for salvage that has been scrapped or dismantled.
- Deal with incoming post, including vehicle documentation and keys.
- Handle and respond to fines and penalty charge notices from the issuing body.
- Assist customers with retaining cherished plates.
- Liaise with our site team to coordinate the return of personal belongings.
- Assist the Auction team with issues preventing vehicles from being listed for sale.
- Perform general office duties, including scanning, database updates, and filing.
- Arrange the collection of customer vehicles and salvage upon request.
Requirements:
- Familiarity with Microsoft packages.
- Professional telephone manner.
- Able to communicate clearly and effectively.
- Knowledge of motor vehicles or previous experience in the motor industry is advantageous but not essential.
- Able to work independently or as part of a team.
- Able to manage and prioritize workloads.
Benefits:
- A competitive basic salary of £25,000 per annum.
- 28 days holiday (including Bank Holidays).
- A pension plan with a 3.5% employer contribution.
- A day shift, Monday to Friday, 08:30 am - 5 pm.
- Ongoing training and professional development opportunities.
- Free onsite parking.
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