Spa Operations Manager
4 weeks ago
Job Title: Spa Manager
Hours: 40
Rate of Pay: £30,000
Location: York
We are seeking a highly motivated and experienced Spa Manager to lead our team and deliver exceptional experiences for our guests. As a Spa Manager at Bannatyne, you will be responsible for overseeing daily operations, leading a team of skilled therapists and support staff, and developing strategies to increase spa revenue and client satisfaction.
Key Responsibilities:- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments, including massages, facials, manicures, pedicures, and more, tailored to meet guests' individual needs.
- Maintain the highest standards of cleanliness, safety, and customer service.
- Manage inventory, budgets, and scheduling to ensure efficient spa operations.
- Create a positive and collaborative work environment, promoting professional growth and development.
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- KPI driven and results focused.
- Dynamic interpersonal skills and a customer-focused attitude.
- Excellent written and verbal communication skills, with confidence in speaking to clients face-to-face, over the telephone, and by email.
- Proven experience of delivering excellent customer service.
- Flexibility and proactivity in managing multiple priorities.
- The ability to make decisions, solve problems, and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of ELEMIS products and treatments.
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.
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