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Expert Consultant

1 month ago

London, Greater London, United Kingdom Infosys Limited Full time

Job Description:

As an integral part of our consulting team at Infosys Limited, we seek a highly skilled Senior Consultant to contribute to the success of our clients. This is an excellent opportunity to leverage your expertise in Customer Communication Management (CCM) and SmartCommunications to drive business growth and customer satisfaction.

Key Responsibilities:

  • Design and implement CCM strategies that align with business objectives and customer experience goals.
  • Lead the integration of enterprise applications, including upstream AR/Admin Systems, Integration layer, SmartComm Cloud, archival, and Mail house services.
  • Collaborate with integrated applications for end-to-end solution designing and work with client enterprise solution architects for end-to-end solution architecture.
  • Provide expert advice on integration technology, data architecture, and system architecture, including best practices for CCM.
  • Oversee critical steps within the Software Development Life Cycle (SDLC) that impact enterprise-wide development and architecture standards.
  • Manage internal resources and external team members to ensure successful project execution.
  • Work with Vendor teams for installing, configuring, and establishing connectivity to SmartComm products from client Infrastructure.
  • Communicate project status and architectural decisions to various levels of management.
  • Participate in code reviews and ensure adherence to coding standards.
  • Troubleshoot and resolve issues related to SmartComm solutions.
  • Stay up to date on the latest SmartComm features and best practices.

Requirements:

  • 10+ years of relevant experience in SmartComm Product suite.
  • Strong understanding of SmartComm concepts and development.
  • Strong hands-on experience on all SmartComm modules - Data Modeler, Advanced Template Designer, and Web Editor.
  • In-Depth knowledge of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid).
  • Well-versed with Rationalization concepts, Migration of templates from Legacy to SmartComm, and Admin work like setting up of Users and approval workflows.
  • Hands-on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post-processing.
  • Sound knowledge in generating Interactive communications using Draft Editor.
  • Well-versed with handling and creating JSON objects.
  • Experience on Core Java, Spring framework, Microservice-based architecture desirable.
  • Experience on Greenfield implementations, other CCM products desirable.

Personal Qualities:

  • High analytical skills.
  • A high degree of initiative and flexibility.
  • High customer orientation.
  • High quality awareness.
  • Excellent verbal and written communication skills.

About Us:

Infosys is a global leader in consulting, technology, and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
Visit https://www.infosys.com/ to see how Infosys (NYSE: INFY), with US$8.25 billion in annual revenues and 165,000+ employees, is Building Tomorrow's Enterprise today.