Wedding and Event Coordinator
4 weeks ago
We are seeking a highly skilled and organized Weddings and Events Coordinator to join our team at AccorHotel.
Key Responsibilities:
- Maintain a thorough knowledge of hotel features, services, and amenities, including hours of operation, function space, entertainment options, menus, and floral decoration options.
- Stay up-to-date on competitors' products and services.
- Answer incoming phone calls in a professional manner, using hotel telephone etiquette guidelines, and handle telephone enquiries according to departmental procedure.
- Liaise with the banquet team to ensure correct setup of functions to meet clients' needs.
- Arrange site inspections for potential clients.
- Promote positive relations with guests and attend to all requests promptly and courteously.
- Acknowledge and handle guests' complaints and comments tactfully and efficiently, reporting incidents or other irregularities to management.
- Follow up with in-house events to ensure ongoing service to guests.
- Develop professional relationships with key players in the designated market segment to build business.
- Maintain good relationships with counterparts at competing hotels.
- Upsell and promote hotel facilities and services at every available opportunity to maximize sales revenue.
Requirements:
- Flexibility and responsiveness.
- Service-minded and guest-oriented approach.
- Thorough and methodical approach.
- Ability to identify problems and attention to detail.
- Dynamic and proactive attitude.
Working Conditions:
This is a full-time position, and remote work is not available.
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