Restaurant Operations Manager

2 days ago

Cambridge, Cambridgeshire, United Kingdom German Doner Kebab Full time
Manager (All Levels) - Cambridge, Cambridgeshire

Site Address: Unit 9C, Cambridge Services, A14 Junction 24, Cambridge, Cambridgeshire, CB23 4WU

Reports to: Franchisee

Position Summary

You are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store's sales and profit by maintaining ideal cost of all the restaurant's expenses including proper preparation of weekly roster without sacrificing the guest experience. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our guests wanting to return to German Doner Kebab.

Duties and Responsibilities

  • Oversees and manages all areas of German Doner Kebab Restaurant.
  • Responds efficiently to guest complaints and takes appropriate action to solve the problem.
  • Enforces and ensures the best quality of products possible is served.
  • Organizes and supervises shifts to ensure both team and guest satisfaction.
  • Trains and develops team through strong, well organized training and ongoing operational feedback.
  • Appraises teams' performance and provides formal feedback to keep them upbeat and productive.
  • Estimates consumption, forecasts requirements and maintains stock inventory to ensure product availability and minimum product wastage.
  • Monitors and ensures compliance with food safety and health & safety rules and regulations.
  • Controls costs and minimizes waste to ensure maximum profitability of the restaurant.
  • Successfully promotes and publicizes the GDK brand.
  • Leads all financial areas including sales growth, cost management, and profit growth.
  • Takes responsibility for the business performance of the Restaurant.
  • Organizes marketing activities, such as promotional events and discount schemes.
  • Prepares reports at the end of the shift/week, including team control, food control, and sales.
  • Coordinates the entire operation of the restaurant during scheduled shifts.
  • Organizes and supervises the shifts of kitchen, dining, and counter team.
  • Maintains high standards of quality control, hygiene, and health and safety.
  • Helps in any area of the restaurant when circumstances dictate.
  • At the end of each shift, completes all necessary daily reports.
  • Attends any training or meetings as required by German Doner Kebab or the Franchisee.
  • Takes responsibility for and ensures the security of a German Doner Kebab Restaurant.
  • Regularly collaborates with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date.
  • Administers and maintains the German Doner Kebab PMC system.
  • Meets and greets all customers where possible and role models exceptional customer care.
  • Monitors the training of restaurant staff including holding annual performance reviews.
  • Leads and complies with maintaining high standards of food quality.
  • At all times promotes and follows legal responsibilities and requirements associated with the business.
  • Maintains a local authority food safety certificate, i.e., Checks all areas of the restaurant to ensure compliance with the EHO and fire safety officers.

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