Retail Department Head

4 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time

Company Overview


Fortnum & Mason is a renowned luxury department store that offers an unparalleled shopping experience. Our commitment to excellence extends beyond our exquisite products, with a focus on delivering world-class customer service.



Salary: £45,000 - £55,000 per annum.

Job Description

As a Floor Manager at Fortnum & Mason, you will be responsible for leading a team of sales assistants and ensuring seamless operational execution across the 1st floor department. You will demonstrate strong leadership skills, resolving escalated customer requests and driving business results through effective planning and organization.

Key Responsibilities:

  • Lead a tight-knit team of sales assistants, fostering a positive working environment and promoting personal development
  • Drive operational efficiency and improve customer satisfaction through sound decision-making and effective communication
  • Manage stock levels and visual merchandising to maximize sales and optimize inventory
  • Liaise with various departments, including Buying, Merchandising, HR, and Visual Merchandising, to ensure cohesive business outcomes


Required Skills and Qualifications:

* Proven experience in managing teams and driving business results in a fast-paced, customer-facing environment
* Strong leadership and communication skills, with the ability to motivate and develop staff
* Excellent problem-solving and analytical skills, with a focus on delivering high-quality results

Benefits:

Fortnum & Mason offers a competitive salary and a range of benefits, including:

  • A generous store and restaurant discount of up to 40%
  • An annual bonus of up to 5% of annual salary
  • 28 days' holiday pro rata (inc. bank holidays) and an extra day off for your birthday
  • A fantastic subsidized staff restaurant using Fortnum's ingredients
  • A defined development scheme to grow your career
  • A monthly staff shop and excellent pension scheme


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