Product Support

2 weeks ago


Nottingham, Nottingham, United Kingdom ElectraLink Ltd Full time
Job Summary

ElectraLink Ltd is seeking a highly skilled Product Support & Operations Specialist to join its business development team within the data division. In this role, you will provide support to the Smart Data Product Development Manager in the operation and definition of enhancements to ElectraLink's GoSmart product.

Key Responsibilities
  • Manage and oversee the day-to-day operation of Smart Data Products.
  • Lead core technical tasks/activities such as internal product development, providing technical and business support for clients and implementation partners.
  • Review Swagger, conduct stakeholder interviews, business process modelling, data analysis, scaling products, stakeholder management, and operational process development.
Requirements
  • Strong technical experience in service/product operations.
  • Experience working as a technical or operational analyst within an Agile software development framework.
  • Good understanding of API technologies, RESTful architecture, and web services.
  • Experience working with Smart Metering data or DCC Adapter.
  • Support Project Managers as required by feeding into project and business readiness plans.
What We Offer
  • Hybrid/flexible working including a four-day week.
  • Private healthcare for you and your family.
  • Employee Assistance Programme, Mental Health Cover, and trained colleagues as Mental Health First Aiders.
  • Company bonus and annual pay reviews.
  • Annual training budget and quarterly reviews to support professional development.
  • Electric vehicle salary sacrifice scheme.
  • 50% off Fitness First memberships.
  • Monthly social events organised by our Social Committee.
  • Regular Employee Forum meetings to gather suggestions from the business.


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