Collections Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Capital One Full time

About the Role

We are seeking a highly empathetic and skilled Customer Financial Support Advisor to join our Collections Team at Capital One. As a key member of our team, you will play a crucial role in supporting our customers through challenging financial situations.

Key Responsibilities

  • Provide exceptional customer service and support to customers experiencing financial difficulties
  • Work with customers to understand their financial situations and develop suitable plans to help them manage their debt
  • Communicate complex financial information in a clear and concise manner
  • Collaborate with internal stakeholders to identify and implement solutions to support customers

What You'll Need

  • Excellent communication and interpersonal skills
  • Ability to work with customers in a sensitive and empathetic manner
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

About Us

Capital One is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We offer a range of benefits and training opportunities to support your career development and well-being.



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