Collections Specialist
3 weeks ago
About the Role
We are seeking a highly empathetic and skilled Customer Financial Support Advisor to join our Collections Team at Capital One. As a key member of our team, you will play a crucial role in supporting our customers through challenging financial situations.
Key Responsibilities
- Provide exceptional customer service and support to customers experiencing financial difficulties
- Work with customers to understand their financial situations and develop suitable plans to help them manage their debt
- Communicate complex financial information in a clear and concise manner
- Collaborate with internal stakeholders to identify and implement solutions to support customers
What You'll Need
- Excellent communication and interpersonal skills
- Ability to work with customers in a sensitive and empathetic manner
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
About Us
Capital One is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We offer a range of benefits and training opportunities to support your career development and well-being.
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