Domestic Loss Adjuster

3 days ago

Central London, United Kingdom Aviva Full time
About the Role

We are seeking an experienced insurance professional to join our team as a Domestic Major Loss Adjuster. As a key member of our Technical Claims function, you will be responsible for handling high-value and complex domestic claims, providing a customer-focused and cost-effective service.

Key Responsibilities
  • Handle household claims from instruction to completion, within agreed financial authority limits.
  • Provide a customer-focused and cost-effective service, ensuring high levels of customer satisfaction.
  • Travel across the UK, visiting customers in the London area, and work flexible hours, including evenings and weekends.
  • Manage claims cradle to grave, with an intense focus on customer satisfaction and service.
Requirements
  • Experience in dealing with complex home claims, with exposure to losses in excess of £100,000.
  • Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
  • Deep knowledge of technical insurance principles, subrogation, underwriting practices, and full ABI report writing.
  • Understanding of building practices and regulations in relation to property reinstatements and tendering processes.
What We Offer
  • Salary based on experience, plus an excellent benefits package.
  • Bonus opportunity dependent on performance and Aviva's results.
  • Generous pension scheme, with Aviva contributing up to 14%.
  • 29 days holiday, plus bank holidays, and the option to buy or sell up to 5 days.
  • Discounts on Aviva products, and other retailer discounts.
  • Free Aviva shares, and the opportunity to share in the success of Aviva.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits, including sustainability options.
  • Three paid volunteering days, to make a difference and help others.
About Aviva

We are an inclusive company, welcoming everyone, and committed to diversity and equality. We offer flexible working arrangements, and a supportive environment, where you can thrive and grow.

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