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IT Service Delivery Manager
2 months ago
About the Role:
We are seeking an experienced IT Service Delivery Manager to join our team at nufuture. As a key member of our IT department, you will be responsible for creating a user-centric vision for improving IT services across different department personas.
Key Responsibilities:
- Drive service delivery maturity and implement robust processes to enhance customer experience.
- Lead a high-performing IT Service Desk team, managing and mentoring team members to foster growth and development.
- Develop and implement service desk policies, procedures, and best practices, ensuring consistent and high-quality support.
- Collaborate with department heads and stakeholders to align IT service activities with organizational goals.
- Act as the key point of contact for vendors, taking ownership of vendor management, including selection, onboarding, and offboarding.
- Lead the implementation of ServiceNow or similar ITSM tools to enhance service management capabilities.
What We Offer:
We offer a competitive salary, bonus, share options, private health, life assurance, 25 days holiday, and flexible working options. Our hiring manager is a seasoned IT leader who values trust and autonomy, providing a collaborative environment where your ideas will be valued and you'll have the opportunity to make a real difference.
Career Growth:
- Cutting-edge technology
- Opportunity to take ownership and drive the evolution of a critical function within a fast-growing business.