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IT Service Delivery Manager

2 months ago


Stevenage, Hertfordshire, United Kingdom nufuture Full time
IT Service Delivery Manager

About the Role:

We are seeking an experienced IT Service Delivery Manager to join our team at nufuture. As a key member of our IT department, you will be responsible for creating a user-centric vision for improving IT services across different department personas.

Key Responsibilities:

  • Drive service delivery maturity and implement robust processes to enhance customer experience.
  • Lead a high-performing IT Service Desk team, managing and mentoring team members to foster growth and development.
  • Develop and implement service desk policies, procedures, and best practices, ensuring consistent and high-quality support.
  • Collaborate with department heads and stakeholders to align IT service activities with organizational goals.
  • Act as the key point of contact for vendors, taking ownership of vendor management, including selection, onboarding, and offboarding.
  • Lead the implementation of ServiceNow or similar ITSM tools to enhance service management capabilities.

What We Offer:

We offer a competitive salary, bonus, share options, private health, life assurance, 25 days holiday, and flexible working options. Our hiring manager is a seasoned IT leader who values trust and autonomy, providing a collaborative environment where your ideas will be valued and you'll have the opportunity to make a real difference.

Career Growth:

  • Cutting-edge technology
  • Opportunity to take ownership and drive the evolution of a critical function within a fast-growing business.