Customer Service and Sales Representative

1 month ago


Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full time
About the Role

We are seeking a highly skilled Customer Service and Sales Advisor to join our Domestic Sales and Service team in our Castleford Office. As a key member of our team, you will be responsible for maintaining relationships with our domestic customer base, handling inbound contact, and delivering a great customer experience.

Key Responsibilities
  • Maintain relationships with domestic customers and handle inbound contact
  • Deliver a great customer experience and maximise sales opportunities
  • Work compliantly, following company policies and procedures
  • Ensure a thorough understanding of company products and services
  • Offer additional products to meet customer needs
  • Support with email management and web chat where required
What We Offer
  • Competitive salary
  • No weekend working in the summer
  • Commission
  • 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
  • Certas Energy group discount scheme
  • Option to purchase additional, sell and/or carry annual leave
  • Company Pension
  • Life assurance (4x salary)
  • Annual volunteering day
Requirements
  • Contact Centre experience is desirable
  • A proven track record in telephone selling and up/cross selling
  • Self-confidence and good interpersonal skills
  • High degree of self-motivation and time management
  • Resilient, persistent, and hardworking
  • Target driven/results orientated
  • Able to build the appropriate level of professional rapport with customers
  • Can handle customer objections assertively
  • Can manage customer interactions with empathy
  • Good listening skills
  • Excellent verbal communication skills
  • GCSE Maths and English a requirement
About Certas Energy

Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, and more than 80 retail forecourts, we deliver billions of litres of high-quality fuel and associated services to homes and businesses across the UK each year.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development, and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment.



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