Head of Brand Operations

3 weeks ago

Beckenham, Greater London, United Kingdom Starbucks Coffee Company Full time
Lead a Team of Ambassadors

As a leader at Starbucks, you'll be responsible for guiding a team of customer-facing ambassadors who embody the company's values and mission. Your role will be to create a positive and inclusive work environment, where your team members feel valued, empowered, and inspired to deliver exceptional customer experiences.

Key Responsibilities
  • Collaborate with the Store Manager to develop and implement strategies that drive sales growth, customer satisfaction, and team engagement.
  • Lead by example, demonstrating a commitment to excellence, integrity, and customer obsession.
  • Coach and develop your team members to achieve their full potential, providing regular feedback and guidance to help them grow in their roles.
  • Identify and address any operational issues or concerns, working closely with the Store Manager and other stakeholders to resolve them.
  • Ensure that all store operations are running smoothly, including opening and closing duties, inventory management, and cash handling.
  • Develop and implement plans to improve customer satisfaction, loyalty, and retention, working closely with the Store Manager and other team members.
What We Offer
  • A competitive starting salary and benefits package, including 28 days' holiday per year, plus an additional special day for you to celebrate a special moment in your life each year.
  • Free drinks and food when you're on shift, plus a 30% discount on food, beverages, and merchandise.
  • Our store bonus program, Bean stock options for all partners, and comprehensive training, including coffee knowledge.
  • Access to Starbucks Global Academy, our online learning platform, to help you continuously develop yourself.
  • A free bag of coffee each week, plus discounts with local and national retailers through Perks at Work.
  • Life assurance, Home Sweet Loan, and a free 24/7 Employee Assistance Program available to you and your family.
  • Recognition schemes and monetary awards for long service, WOWing customers, and your fellow Partners.

At Starbucks, we're committed to building an inclusive and diverse workforce, where all applicants and partners are treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity, and expression.

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