Project Manager, Client Services EMEA

4 weeks ago

London, Greater London, United Kingdom Lighthouse Full time

About Lighthouse

Lighthouse is a unique organization built on a foundation of compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. Our team is dedicated to solving complex problems and continuing to grow multiple facets of their careers.

What We Do

We manage eDiscovery cases by driving work through various operational departments to meet project requests and requirements. This includes coordinating tasks associated with data intake, culling, processing, hosting, review management, and production. Our team is responsible for completing quality checks to ensure the accuracy and completeness of work product before releasing it to clients.

Key Responsibilities

  • Develop a thorough understanding of Lighthouse workflows, critical paths, and tools used to manage workflows.
  • Delegate to key stakeholders or participate in executing project-specific tasks in Relativity, Brainspace, and Lighthouse proprietary applications.
  • Communicate proper expectations for scope and deadlines to internal and external stakeholders.
  • Analyze project requirements to effectively create and maintain project schedules.
  • Perform quality checks during the eDiscovery workflow stages.
  • Create and maintain project documentation to ensure it is current and accurate.
  • Manage the pod's work request queue.
  • Participate in process improvement initiatives as identified by pod leaders.
  • Flexibly contribute to other project roles as necessary.

Requirements

  • Degree in Computer Forensics, Computer Science, or other eDiscovery-related discipline preferred.
  • Industry-specific or technology-related certifications preferred.
  • 4+ years of work experience with at least two years of eDiscovery experience.
  • Strong analytical and logical skills.
  • Ability to solve problems and deal with a variety of variables in situations where only limited standards exist.
  • Effective written and oral communication skills.
  • Outstanding organizational skills and the ability to multitask.
  • Strong project management skills.
  • Able to work within timelines and budget parameters.
  • Assure quality, accuracy, and timeliness of all aspects of implementation.
  • Able to delegate tasks to appropriate inter-department team members.
  • Flexibility and adaptability to handle a changing and growing workload.
  • Ability to foster positive and professional relationships at all levels internally and externally.

Work Environment and Physical Demands

  • Duties are performed in a typical office environment while at a desk or computer table.
  • Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
  • Duties may require being on call periodically and working outside normal working hours.

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves.

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.

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