Director of Operations and Strategy

14 hours ago

London, Greater London, United Kingdom TourAxis Full time
Job Description

In this role as Director of Operations and Strategy, you will be responsible for driving growth and strategy in our company, Touraxis. Based in London, we are a leader in top value for money coach tours in Europe and around the world.

The estimated salary for this position is £60,000 - £80,000 per annum.

We are looking for an experienced and passionate operations manager with a proven record of success in a previous travel or touring company. You should have extensive travel experience and a strong understanding of compliance, what it requires, and the ramifications and risks involved.

Your key responsibilities will include:

  • Shape (build) a team with laser-like focus on executing the given mandate.
  • Execute all aspects of product and operations measured against efficiency and quality KPI's.
  • Tour product maintenance and improvement.
  • Optimizing functions and processes utilizing IT software available to us.
  • Quality must be continuously improving across all functions within the team – effectiveness must be measurable and achieved.
  • Team development – identifying and placing talent within the operations and product teams, bringing in new talent where necessary.
  • Working successfully with the senior management team to achieve the founders' ambitious goal.

You will also be responsible for ensuring compliance with legal and insurance companies with a sound knowledge of their requirements and risks involved.

We expect from you:

  • Hands-on leadership skills and a pro-active management style with the ability to motivate teams, identify training needs, and manage performance.
  • Communication absorbed in process and structure.
  • Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output/all).
  • Develop operational KPIs to measure and manage service efficiency.
  • Provide regular reporting and feedback to demonstrate that objectives are being met and enhanced service levels are being delivered.

NB: The ability to initiate new operational teams serving different brands in various world regions is vitally important in this role.

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