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Customer Service Representative

4 weeks ago

Abingdon, United Kingdom UPS Full time
Job Title: Saturday Clerk

Job Summary:
UPS is seeking a Customer Service Representative to join our team in Abingdon. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
• Field customer concerns and queries
• Liaise with customers, drivers and internal departments to resolve any issues
• Take phone calls and provide a friendly welcome to customers on reception
• Take on a range of general admin duties using various UPS systems

Requirements:
• Excellent customer service and problem-solving skills
• Basic knowledge of Windows applications
• An excellent telephone manner
• The ability to work well under pressure, often to strict deadlines
• The flexibility to cope with changing duties and priorities often at short notice

About UPS:
UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.

What We Offer:
• A competitive salary of £11.44 per hour
• Company pension scheme, discounts at major retailers, cinemas and attractions, plus many more benefits
• Full training to help you perform at your best
• Opportunities to progress thanks to our promotion from within policy