Compliance Monitoring Officer
4 days ago
NHBC is seeking a talented Customer Service Excellence Coordinator to join our team. The successful candidate will be responsible for reviewing and improving our customer service processes, ensuring that they are effective, efficient and compliant with regulatory requirements.
You will have strong analytical skills, with the ability to identify areas for improvement and recommend changes. You will also be proficient in IT, with experience using tools such as Word, Excel, and Outlook.
This is a great opportunity to work for a market-leading organisation in the housebuilding industry. We offer a competitive salary of £25,000 - £27,000 per annum, plus up to 6% bonus, as well as a range of benefits including 30 days annual leave, a generous pension scheme, and life assurance.
About the Position
- To create, validate and co-ordinate Management Information reports monthly to all relevant stakeholders including ExCo, Senior Leaders and the NHBC Board.
- To select random sampling of calls and emails and monitor quality assurance within the whole department of NHBC Customer Services to assess compliance by individuals and ensure that all work is undertaken in a consistent, accurate and efficient way.
- Provide relevant feedback to Managers in relation to focus, training and development needs for teams and individuals, and support with coaching where necessary.
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