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GP Liaison Officer

2 months ago


Leeds, Leeds, United Kingdom Woodrow Mercer Healthcare Full time
Job Description

Woodrow Mercer Healthcare is seeking a highly skilled GP Liaison Officer to support the growth of our private healthcare services. As a key member of our team, you will play a crucial role in developing referral opportunities between consultants, GPs, and other external stakeholders.

The successful candidate will be responsible for creating and implementing an engagement strategy to promote our services and increase referrals. This will involve developing high-quality communication methods, both virtually and face-to-face, to build strong relationships with our partners and stakeholders.

Main Responsibilities:

  1. Assist the Management Team in promoting our services, increasing referrals, and driving revenue growth.
  2. Identify areas for improvement and development, and implement strategies to address these.
  3. Provide direction and advice to the Senior Leadership Team and Executive Team.
  4. Review and develop Company promotional material with external contractors.
  5. Oversee the development of our private patient services.
  6. Work with consultants and clinicians to develop and grow our private patient services.
  7. Manage company associations and identify business opportunities.
  8. Continuously work to strategically expand, preserve, or improve our company's position in the market.
  9. Meet clear targets and KPIs to measure success.
  10. Target new GP areas to extend our reach.
  11. Build strong internal relationships to support the growth of our business.
  12. Have a deep understanding of NHS contracts, processes, and the NHS Choice agenda.
  13. Be able to speak confidently about ERS and all NHS initiatives.

Requirements:

  1. Customer service and/or facilities management qualification.
  2. Understanding of KPI performance.
  3. Understanding of contract management.
  4. Excellent interpersonal, communication, and influencing skills.
  5. A track record of achieving and exceeding targeted KPIs.
  6. Proficient in the use of a PC, including software and systems.
  7. NHS engagement experience is essential.
  8. Previous experience of leading the delivery of outstanding customer service within the independent sector as a GP Liaison.
  9. Previous understanding of referral pathways within the NHS.
  10. Experience in target-based engagement.
  11. Demonstrated experience in events management.
  12. Strong ability to carry out marketing-based decision making.
  13. Proven experience within a high-quality customer service environment.