ERP Application Support Specialist

4 weeks ago

Reading, Reading, United Kingdom In2 Consult Full time
ERP Application Support Consultant (D365)

Job Summary:

We are seeking an experienced ERP Application Support Consultant to join our team in Reading. As a key member of our Service Delivery Team, you will be responsible for providing comprehensive support to our UK clients, ensuring high customer satisfaction and maintaining a high standard of professional service delivery.

About the Role:

The successful candidate will be responsible for providing timely resolution of incidents and bugs, conducting impact analyses for functional changes, and collaborating on project and implementation activities. You will also be required to maintain a high standard of professional service delivery, adhere to all Service Level Agreements (SLAs), and provide training, advice, and expert input to key users and colleagues as needed.

Responsibilities:

  • Provide timely resolution of incidents and bugs, including any necessary development, testing, and deployment.
  • Conduct impact analyses for functional changes prioritised by the customer, evaluating factors such as time and cost.
  • Maintain a high standard of professional service delivery, ensuring customer satisfaction at every stage.
  • Collaborate on project and implementation activities to ensure the service is fully prepared for go-live.
  • Adhere to all Service Level Agreements (SLAs) established between the company and the customer.
  • Provide training, advice, and expert input to key users and colleagues as needed.
  • Participate in standby schedules outside of business hours to handle urgent incidents and ensure swift resolution.

Requirements:

  • At least 2-3 years of experience in an Application Support role.
  • Strong knowledge of a business application (ERP); experience with MS Dynamics Axe or D365 is a plus.
  • Customer-centric mindset, proactive, and dedicated to delivering quality service.
  • Experience working directly with clients, with excellent communication and relationship-building skills.
  • Advanced analytical and problem-solving abilities.
  • Fast learner with a desire to continuously grow and improve.
  • Results-driven and takes full ownership of responsibilities.
  • Collaborative team player with a flexible and adaptable mindset.
  • Fluent in English, with exceptional oral and written communication skills.
  • Must be willing to travel regularly to client sites in Reading.
  • UK residents only, with full right to work (sponsorship is not provided).

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