Support Specialist Lead
23 hours ago
We're looking for an experienced Support Specialist Lead to join our team at beBee Professionals in Esher, United Kingdom.
Job Summary:
- Deliver top-notch customer service and technical support.
- Analyze and resolve complex customer queries.
- Collaborate with cross-functional teams to drive customer satisfaction.
- Stay updated on product knowledge and services.
- First-call resolution rates.
- Customer satisfaction scores.
- Issue escalation ratios.
- Product knowledge and service expertise.
- Manage and respond to customer inquiries via various channels.
- Escalate complex issues to senior specialists or managers.
- Maintain accurate records of customer interactions.
- Develop and implement process improvements.
- At least 2 years of experience in a customer-facing role.
- Proven problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- A competitive annual salary (£28,000 - £32,000) based on experience.
- Regular training sessions and workshops.
- A collaborative work environment.
- A comprehensive benefits package, including pension scheme and healthcare benefits.
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