Hospitality Services Director

10 hours ago


Bath, Bath and North East Somerset, United Kingdom Apex City of Bath Hotel Full time

We are seeking a highly skilled Hospitality Services Director to join our team at Apex City of Bath Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective leadership and operational management.

About the Role

The successful candidate will have a strong background in food and beverage operations, with a proven track record of maximizing sales and profits. You will be responsible for leading a team of employees to deliver excellent customer service, as well as managing the day-to-day operations of the restaurant and bar.

Key Responsibilities
  • Co-ordinate and direct employees to ensure delivery of excellent customer service within the restaurant and bar areas.
  • Responsible for the day-to-day operation of the Restaurant and bar, incorporating breakfast, lunch and dinner service, room service and catering for larger parties.
  • Maximise sales, profits and customer satisfaction.
  • Control the food and beverage budget, in relation to occupancy, departmental expenses and staff rotas.
  • Recruitment and staff training.
  • Plan Rotas and Holidays according to business levels and Function requirements ensuring we consistently deliver a high standard of service during busy periods, reducing wage costs during low demand periods.
Requirements
  • Experience at management level in the Food/Bar service sector.
  • In-depth knowledge of Restaurant and Bar functions including stock control, cellar management, Restaurant operation, bar operation and customer service.
  • Previous experience in recruitment, coaching, training and performance management of staff.
  • Excellent understanding of Licensing Law, Health & Safety and Allergen Legislation, ideally a Personal License holder or suitably qualified.
What We Offer

As a Hospitality Services Director at Apex City of Bath Hotel, you can expect a competitive salary of £50,000 - £70,000 per annum, depending on experience. In addition to your salary, you will receive a range of benefits including:

  • 35 days holiday.
  • Training and development from day one.
  • Employee events and celebrations.
  • In-house company interactive employee communication APP.
  • Entry to our state-of-the-art gym and pools.
  • Healthy meals to enjoy while you're working.
  • Access to an external Employee Assistance Programme.
  • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
  • £200 referral bonus when your friends or family join the team.
  • Following your first successful 3 months, you'll also receive access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.

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