Claims Handler

4 weeks ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time
Claims Handler Job Description

We are seeking a skilled Claims Handler to join our dynamic and collaborative team at PIB Insurance Brokers. As a Claims Handler, you will be responsible for handling Insurance Claims with our Haulage and Motor Trade clients, providing a professional and excellent claims service from first notification to settlement.

Key Responsibilities:
  • Manage Commercial Claims, ensuring service standards are met and/or exceeded
  • Keep an efficient diary system for all claims, ensuring claims are chased as required
  • Develop and maintain a full understanding of Acturis
  • Provide claims information and reports to the broking department and clients as required
  • Ensure complex claims are handled in line with group procedures
  • Acknowledge all new claims to clients and insurers, and keep clients informed of the best outcome for each claim
  • Produce claims MI/claims reports when required
  • Attend client meetings and present claims information as required
  • Undertake any other duties as requested by management on an ad-hoc basis
  • Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current
Requirements:
  • Robust Claims Handling experience and full understanding of insurance claims procedures
  • Passionate about delivering exceptional customer service experience
  • Acturis system knowledge (desirable, not essential), with the ability to use MS Excel, MS Word, and Outlook
  • Cert CII, or working towards this, or keen to undertake the qualification in the future
  • Highly organised and able to manage time effectively
  • A positive 'can do' attitude and a natural problem solver, multi-tasker, with a high level of attention to detail
  • Excellent communication skills, both verbally and written
Benefits:
  • Hybrid working with 3 days in the office and 2 days WFH
  • Competitive holiday allowance with the option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Parking at the office
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package, allowing you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology and electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
  • We also offer a wide range of discounts, including a kids pass, giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and much more
  • PIB has a comprehensive learning and development framework, including professional study options and apprenticeships, available to all employees, to support your career development
  • Being a part of our PIB Community Trust, we support fundraising, where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way, from individual actions to installing the right facilities across our premises, to help reduce PIB's carbon footprint

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