System Support Specialist

3 weeks ago

Culham, Oxfordshire, United Kingdom Civil Nuclear Constabulary Full time

Job Summary

We are seeking a highly skilled System Support Specialist to join our team at the Civil Nuclear Constabulary. The successful candidate will be responsible for ensuring the stability, continuity, and availability of all core applications, providing a rapid response to incidents and escalated user queries.

Key Responsibilities

  • Proactively identify opportunities to better support business processes, working with management and end-users to support new and existing applications and reports.
  • Work across a variety of applications and projects, including set-up, maintenance, and ensuring the delivery of a high-quality service.
  • Support and participate in problem and knowledge management processes, creating and maintaining knowledge articles in conjunction with our Managed Service Provider and working instructions.
  • Configure and manage the system(s) in line with the documented change control process and access permissions to ensure the requirements of the organisation are met, whilst having due regard for the system and modular interdependencies and interfaces together with local user and national data security (access) requirements.
  • Provide second/third line specialist incident and data resolution to support the progression of BPSS activities, recording and managing all activities relating to the progression of requests and incidents using the service management tools.
  • User Acceptance Testing for quarterly patches, and system improvements.

Requirements

  • Experience of Business Systems or Business Applications, preferably in Oracle Fusion, HCM and related modules.
  • Hold, or be willing to gain within 12 months, the ITIL Foundation Certification.
  • Have a pragmatic attitude to problem solving.
  • An ability to comprehend technical issues.
  • Have a high degree of accuracy and attention to detail.
  • Have highly developed interpersonal skills to work as a team member and customer liaison.
  • Have a methodical and organised approach.
  • Strong communication skills, which can be adapted to suit all audiences.

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