Technical Service Delivery Expert
15 hours ago
**Company Overview:**
Shepherd Neame is Britain's oldest brewer, based in Faversham, Kent. We boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East. As an IT Support Specialist, you will play a vital role in supporting our teams across these locations.
**Salary & Benefits:**
The successful candidate can expect a competitive salary of £38,000 - £48,000 per annum, depending on experience. In addition to this, you will receive a range of benefits, including a company laptop and mobile phone, 25% discount on food at our managed houses, and access to our financial wellbeing app and early wage withdrawal scheme.
**Job Description:**
You will be responsible for providing technical support to our teams, assisting with the installation and testing of platforms and tools, and maintaining user devices, services, and network connectivity. You will also contribute to standard operating procedures and assist in training team members and customers.
**Required Skills & Qualifications:**
To succeed in this role, you will need excellent communication skills, both client-facing and customer-facing, and a strong ticket management background. Experience using MS365 Admin and MS365 Exchange is desirable, as is knowledge of ITIL and relevant MCP/MCSE certification.
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