Customer Debt Resolution Specialist

3 weeks ago


London, Greater London, United Kingdom Utility Warehouse Limited Full time

Company Overview:

At Utility Warehouse Limited, we're on a mission to simplify utility bills for our customers. Our hybrid role offers a unique blend of work-from-home and in-office time, allowing you to maintain a healthy work-life balance while contributing to our growth.

Salary:

We offer a competitive salary of £35,000 per annum, with the potential for bonus and benefits package that includes a discount on our services, free virtual GP service, and employee assistance programme.

Job Description:

Key Responsibilities:
  • Receive inbound calls from customers regarding accounts that have fallen into our debt process.
  • Conduct outbound calls to resolve accounts and work with colleagues to investigate and decide on best solutions.
  • Offer repayment options to customers who are in arrears, aligned with internal policies and OFGEM's ability to pay principles.
Requirements:

We're looking for someone with strong communication skills, patience, empathy, and emotional intelligence. Previous experience in customer-facing roles or debt management is advantageous but not essential.



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