Customer Debt Resolution Specialist
3 weeks ago
Company Overview:
At Utility Warehouse Limited, we're on a mission to simplify utility bills for our customers. Our hybrid role offers a unique blend of work-from-home and in-office time, allowing you to maintain a healthy work-life balance while contributing to our growth.
Salary:
We offer a competitive salary of £35,000 per annum, with the potential for bonus and benefits package that includes a discount on our services, free virtual GP service, and employee assistance programme.
Job Description:
Key Responsibilities:- Receive inbound calls from customers regarding accounts that have fallen into our debt process.
- Conduct outbound calls to resolve accounts and work with colleagues to investigate and decide on best solutions.
- Offer repayment options to customers who are in arrears, aligned with internal policies and OFGEM's ability to pay principles.
We're looking for someone with strong communication skills, patience, empathy, and emotional intelligence. Previous experience in customer-facing roles or debt management is advantageous but not essential.
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