Debt Resolution Expert

3 weeks ago


London, Greater London, United Kingdom updraft Full time

We are seeking a highly motivated Loan Portfolio Recovery Specialist to join our team at Updraft.

This is a fantastic opportunity to work with a high-growth Fintech that provides fair and affordable loans to consumers.

About the Role
  1. The Loan Portfolio Recovery Specialist will be responsible for communicating with customers to negotiate fair and affordable outcomes and enact payment plans that reduce delinquency across our portfolio.
Key Responsibilities
  1. Negotiating with customers to prevent repeated payment delinquency.
  2. Contacting customers via email, in-app chat, and voice to discuss payment plans.
Requirements
  1. Previous experience in a Collections role/environment, ideally within a Financial Services organisation.
  2. Experience with CRM/Intercom would be beneficial but not essential.
  3. Able to collaborate with other departments on debt collection efforts.
  4. Availability to work either Saturdays or Sundays.
Benefits
  1. Flexible working arrangements.
  2. Company pension scheme.
  3. Flexibility to work from home and in the office.
  4. Salary: £35,000 - £45,000 per annum (dependent on experience).
  5. Free coffee.


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