Duty Operations Specialist

3 weeks ago


London, Greater London, United Kingdom Walker Crips Group Full time
Job Overview: Walker Crips Group is seeking a highly skilled Duty Operations Specialist to join our team. As a key member of our Consumer Duty function, you will be responsible for ensuring that our products and services meet the highest standards of regulatory compliance.

In this role, you will work closely with our Consumer Duty Champions to stay up-to-date on regulatory changes and implement key actions to ensure compliance. You will also analyze MI data to identify customer risks and issues, and escalate these to relevant governance committees. Your strong analytical and problem-solving skills will enable you to provide practical solutions to complex problems, while your excellent communication and report-writing skills will facilitate effective stakeholder management.

We are looking for an individual with at least 3 years' experience in financial services and compliance-related roles. If you are a proactive, self-starter with a strong work ethic and a commitment to delivering high-quality results, we want to hear from you

Responsibilities:
  • Work with Consumer Duty Champions to stay informed on regulatory changes and implement key actions.
  • Analyze MI data to identify customer risks and issues, and escalate these to relevant governance committees.
  • Provide regular reports to the Consumer Duty and Product Governance Committee, Structured Products Governance Committee, Compliance Committee, Vulnerable Customer Sub-Committee, and Complaints Forum.

Requirements:
  • General financial services and compliance-related experience (at least 3 years).
  • Good stakeholder management skills.
  • Proactive/self-starter and highly motivated.
  • Strong communication and report writing skills.
  • Ability to interpret complex problems and relay them practically to the business.
  • Highly ethical.
  • Strong investigative skills.
  • Analytical and methodical approach.
  • Highly organized.
  • Observant and resourceful.
  • Strong problem-solving abilities.
  • Detail-oriented.


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