Fashion Retail Supervisor Role

3 weeks ago


Canterbury, Kent, United Kingdom Embassy London Full time

Embassy London is a unique brand that leads fashion trends rather than following them. Our company philosophy is "Step out of line," and we strive to create a shopping experience that exceeds our customers' expectations.

The Role:

We are seeking an experienced Boutique Supervisor to join our team in our brand new store in Canterbury. As a brand ambassador, you will be the first point of contact for our customers, providing an outstanding service, training, and merchandising.

Key Responsibilities:

  1. Ensure an excellent customer experience for every customer.
  2. Resolve customer issues and complaints in a timely manner, communicating through email.
  3. Take a proactive approach to anticipate and prevent any barriers to deliver a seamless customer experience.
  4. Assist customers with all lines of inquiry, including product queries, returns, delivery, payments, and more.
  5. Apply knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.
  6. Meet KPIs including sales, quality, and productivity targets, playing a key role in helping the department to achieve its overall goals.
  7. Work with colleagues and internal departments to continuously strive to improve service.

Essential Skills:

  • Previous supervisor experience in retail and hospitality.
  • Excellent written and verbal communication skills.
  • Excellent keyboard and written skills with precise grammar and spelling.
  • A confident and proactive approach to work with a "can-do attitude".
  • Excellent eye for detail and good organizational skills.
  • The ability to work in a team.
  • Proficient computer skills.
  • Flexibility to work shifts, including weekends, and arrange or fill in for your team if sickness occurs.
  • Capable of multitasking, especially during busy periods.
  • Copes well under pressure.

Job Details:

  • Full-time, permanent position.
  • £18,000.00-£23,000.00 per year.
  • 8 hour shift.

Work Location: In person.



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