Team Leader

1 month ago


North West London, United Kingdom The Landmark Hotel London Ltd Full time
About the Role

We are seeking a passionate and dedicated Team Leader to join our Banqueting Operations Team on a permanent basis. As a key member of our team, you will be responsible for delivering exceptional service to our guests and ensuring that every event is a memorable experience.

Key Responsibilities
  • Supervise and coordinate banqueting events to ensure seamless execution and high-quality service.
  • Collaborate with colleagues across departments to ensure effective communication and timely completion of tasks.
  • Address customer complaints promptly and professionally, ensuring that issues are resolved to the satisfaction of our guests.
  • Contribute to the development and implementation of new ideas and initiatives to enhance our service standards and guest experience.
What We Offer
  • A competitive salary and service charge.
  • A comprehensive benefits package, including pension, private medical insurance, and employee assistance program.
  • Opportunities for career development and growth, including training and development programs.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
Requirements
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A strong focus on customer service and a commitment to delivering exceptional experiences.
  • Ability to work flexible hours, including evenings and weekends, as required.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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