Senior Billing and Reconciliation Manager

4 days ago


London, Greater London, United Kingdom Bank of America Full time
Job Overview:
The Financial Services Team Supervisor plays a critical role in managing team workflow across various systems. This includes coordinating team tasks, providing training and coaching to team members, and monitoring team performance.

About the Role:
As a Financial Services Team Supervisor, you will be responsible for ensuring that team deliverables are met and that daily processes are completed accurately. You will also be required to monitor team service levels, volume, and performance metric reporting. Additionally, you will conduct quality assurance reviews and provide supervisory manager approvals.

Key Responsibilities:
  • Researches complex operational and client requests, issues, and escalations to identify root causes and assist with remediation efforts and solutions.
  • Identifies and recommends opportunities for process improvement and risk mitigation to senior management.
  • Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.

Required Skills and Qualifications:
  • Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives.
  • An understanding of technology and the ability to incorporate that understanding into process improvements.
  • 2-3 years of experience relating to reconciliation, billing, project management, trading, and/or managed products service support.

Estimated Salary:$ 130,000 - $170,000 per year based on location and experience.

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