IT Services Coordinator

19 hours ago

Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full time
Job Description

**Job Title:** IT Services Coordinator

**Job Reference:** N/A

**Location:** The City Of Liverpool College

**Job Type:** Full-time

**About Us:

The City Of Liverpool College is a leading educational institution in the region, providing high-quality education and training to students and staff. We are seeking an experienced IT Services Coordinator to join our team and support the delivery of our IT services.

Key Responsibilities:
  • **Site Coordination:** Be the site coordinator with responsibility for the IT resources and management of staff.
  • **IT Support:** Provide general 1st/2nd/3rd line IT support to users on-site.
  • **Technical Solutions:** Provide technical solutions for users.
  • **Resource Management:** Be responsible for site-resources and allocations.
  • **Documentation:** Follow documentation processes and procedures for new and existing site resources. Maintenance of the software catalogue and current licenses.
  • **Exams Facilitation:** Be responsible for the facilitation of on-site exams (software and hardware).
  • **Hardware and Software Deployment:** Deploy both hardware and software to facilitate the educational experience.
  • **Knowledge Utilization:** Utilize knowledge of the area of work to support an effective, user-friendly, and professional service.
  • **SLA Meeting:** Meeting SLAs.
  • **Student Support:** Provide general support for the teaching of students at college centers with a specific focus on Technology Enhanced Learning equipment and processes.
  • **Business Support:** Ensure an appropriate level of support is provided for the business support areas of the center to ensure the continued operation of IT systems.
  • **Equipment Maintenance:** Maintain IT equipment to ensure its efficient operation and performance levels.
  • **Demonstration:** Demonstrate a range of IT equipment to staff/students to ensure their safe operation.
  • **Objectives Achievement:** Help to ensure through good working practices that the objectives, values, and aims of IT Services and equipment and the college are achieved on time.
  • **Mission and Values:** Contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of college life.
  • **Health and Safety:** Take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are always maintained.
  • **GDPR Compliance:** Comply with the General Data Protection Regulations (GDPR).
  • **Cross-College Activities:** Support cross-college activities as required, such as organizing events or assisting with enrollment.
  • **Safeguarding:** Understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.
Essential Criteria:
  • **Quality Standards:** Experience of working with colleagues to set quality standards and service standards to ensure effective operation of cross-Group systems and initiatives.
  • **Microsoft Operating Systems:** Experience installing and configuring Microsoft-based operating systems and associated applications/services on Desktop equipment at enterprise levels.
  • **Network Protocols:** Technical knowledge of network-related protocols and infrastructures specifically TCP/IP.
  • **Hardware Troubleshooting:** Hands-on experience troubleshooting all levels of IT desktop hardware.
  • **Interpersonal Skills:** Effective interpersonal and communication skills, both written and verbal.
Desirable Criteria:
  • **Enterprise IT Systems:** Experience of supporting complex enterprise-level IT systems in a medium to large organization.
  • **Information Security:** An understanding of Information security management and standards.
  • **Vendor Partnerships:** Experience of maintaining vendor partnerships, ensuring that service provision is met and value is delivered.
  • **VMWare Horizons:** Experience of working with VMWare Horizons in the configuration and management of a virtualized environment.
Benefits:
  • **Generous Annual Leave:** We offer the highest holiday entitlement in the City Region.
  • **Competitive Salary:** Our salaries are the highest within FE in the City Region.
  • **Employee Benefits Platform:** Access to our Employee Benefits Platform, offering hundreds of discounts and savings.
  • **Wellbeing Support:** Access to a free, independent, and confidential 24-hour counselling support, as well as general wellbeing and lifestyle support through our platform and app.
  • **Pension Scheme:** Excellent pension provision, with memberships of Local Government Scheme, Teachers Pension Scheme, and Aviva, depending on the role.

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