Senior Operations Manager

4 weeks ago


Exeter, Devon, United Kingdom St Austell Brewery Full time

We're looking for an experienced Assistant Manager to join our team at The Mill on the Exe, a contemporary pub with a tranquil riverside location in Exeter.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About the Role:

  • Take the helm when the General Manager is away, motivating team members to deliver their best and ensuring everything runs smoothly and efficiently.
  • Create a warm welcome for guests, making every first impression count to ensure experiences delight from the get-go.
  • Keep a watchful eye over customer feedback, ensuring the team adapts to maintain high standards and improve where necessary.
  • Go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
  • Oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
  • Support team members when needed, drawing on your wealth of experience in a similar role.
  • Keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
  • Know health and safety regulations like the back of your hand.
  • Be an inspiring role model, with team members able to depend on you for support and development.
  • Prioritise your own development, with an eye towards becoming a General Manager one day.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

Additional Info:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

We also welcome requests for flexible working and encourage early applications, as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time.



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