Customer Team Leader

2 weeks ago

Sandhurst, Bracknell Forest, United Kingdom Workingmums Full time
About the Role

We're seeking a Customer Team Leader to join our team at Co-op. As a key member of our store team, you'll be responsible for leading and supporting our Customer Team Members, delivering excellent customer service, and contributing to the overall success of the store.

Key Responsibilities
  • Provide exceptional customer service, managing the store and handling challenging situations with ease
  • Develop and coach your team's capabilities, fostering an inclusive culture where everyone's voice is valued and respected
  • Ensure the store remains safe, legal, and fully operational, with a focus on diligence checks and stock accuracy
  • Support your store manager by deputising when needed and delivering HR processes
  • Lead the introduction of new products and services, encouraging open and honest feedback from customers
  • Build relationships and engage with your local community, supporting the local Co-op community plan
What We're Looking For
  • A genuine care for the needs of customers and members
  • The ability to balance leading and supporting your team while working on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow, and develop your leadership skills
  • The flexibility to work a range of different shifts
Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands
  • A pension scheme with up to 10% employer contributions
  • Wagestream - a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an Inclusive Workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

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