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Infrastructure Technician

2 months ago

Coventry, Coventry, United Kingdom MacFarlane Group Full time

Job Summary

We are seeking a highly motivated and detail-oriented IT Helpdesk Support Analyst to join our team at MacFarlane Group. As a key member of our IT department, you will be responsible for providing technical support to users across 18 UK sites.

Key Responsibilities

  • Provide 1st/2nd line technical support in line with business-driven SLAs
  • Maintain and review the call-log database – managing call-log status and escalating priority calls as required
  • Utilize agency and third-party resources
  • Execute administration tasks
  • Data and asset management (mobile phones, iPads, laptops)
  • Support of company ERP system

Requirements

  • Active Directory – reset passwords, unlock accounts
  • Microsoft Office 2007, 2010, 2013 & 2016
  • Knowledge of WANS, LANS and WI-FI (advantageous)
  • IP telephone systems (advantageous)
  • Strong communicator
  • Good interpersonal skills

Personal Qualities

  • Eagerness to learn/develop
  • Confidence
  • Team Player
  • Genuine interest in IT/Computing
  • Positive attitude towards work
  • Self-motivated
  • Well presented
  • Logical thinking
  • Good time keeping

Benefits

  • Competitive basic starting salary
  • Range of rewarding bonus/incentive schemes
  • Flexible employee benefits
  • Extensive range of training/development & potential progression opportunities
  • Employee discount scheme
  • Simply Health/Dental Cover option or BUPA cover for qualifying roles
  • Tax free childcare (TFC) scheme
  • Enhanced maternity & paternity pay
  • Long service awards
  • Charitable giving options
  • Financial support with eye-tests/purchasing glasses (DSE users only)
  • O2 Mobile discount scheme
  • Candidate referral scheme