Digital Support Specialist
3 weeks ago
About the Role
">As a Business Energy Digital Support Advisor with Guidant Global, you will play a vital role in helping customers navigate our online portal and manage their access permissions. Your diverse and dynamic responsibilities will include:
">- Responding to customer email enquiries in a timely manner
- Providing expert assistance over the phone
- Evaluating customer access requests promptly
- Identifying potential faults and bugs
Accurate completion of assigned tasks is essential, while also being available to take customer calls promptly and provide an exceptional phone experience.
">About You
">- You possess a strong passion for accuracy and efficiency
- You are able to thrive in a fast-paced working environment
- You have a proven team work ethic
- You excel at providing excellent phone manners
- You have a good working knowledge of Microsoft Office packages, specifically Word and Excel
- Utility experience is desirable but not essential
What's Next
">We appreciate your interest in this opportunity and look forward to the possibility of welcoming you aboard. If your application is successful, we will contact you directly within a week.
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