Digital Support Specialist

3 weeks ago


Reading, United Kingdom Guidant Global Full time

About the Role

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As a Business Energy Digital Support Advisor with Guidant Global, you will play a vital role in helping customers navigate our online portal and manage their access permissions. Your diverse and dynamic responsibilities will include:

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  • Responding to customer email enquiries in a timely manner
  • Providing expert assistance over the phone
  • Evaluating customer access requests promptly
  • Identifying potential faults and bugs
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Accurate completion of assigned tasks is essential, while also being available to take customer calls promptly and provide an exceptional phone experience.

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About You

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  • You possess a strong passion for accuracy and efficiency
  • You are able to thrive in a fast-paced working environment
  • You have a proven team work ethic
  • You excel at providing excellent phone manners
  • You have a good working knowledge of Microsoft Office packages, specifically Word and Excel
  • Utility experience is desirable but not essential
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What's Next

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We appreciate your interest in this opportunity and look forward to the possibility of welcoming you aboard. If your application is successful, we will contact you directly within a week.



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