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Credit Risk Manager
2 months ago
We are seeking a talented Credit Controller to join our team at Resideo. This role will be responsible for ensuring past due and collection metrics are achieved on a moderately complex portfolio of accounts.
Key responsibilities will include:
- Achieving monthly collection targets
- Managing and controlling the Accounts Receivable in line with the debt collection procedure
- Communicating with customers via telephone and email regarding outstanding debtors, credit limit, and payment terms
- Identifying high-risk accounts and taking appropriate action
- Credit reviews and approvals of credit terms and limits per policy and in line with SEA (schedule of executive authority)
- Reviewing all held orders promptly and releasing them when appropriate within a timely manner
- Timely escalating collection issues and finding mitigation
- Assisting with the timely resolution of unapplied cash receipts
- Maintaining customer accounts in cooperation with the Customer Master Team
- Providing the business with Accounts Receivable information and initiating meetings to determine a plan of approach
- Building and maintaining good working relationships with both internal and external customers
- Resolving disputes, delays, and other issues by cross-functional coordination
- Building relationships with relevant business partners to ensure smooth cooperation between C2C and the business
Requirements include:
- Ability to speak and work in the German language
- Basic knowledge of customer service
- Computer skills
- Results-oriented
- Problem-solving skills
- Experience with analysis
- Experience working for a large multinational environment is preferable
- Strong technical and analytical skills
Preferred skills include experience and knowledge of SAP and Excel, as well as previous experience in a credit controller role.
We value excellent oral and written communication skills, attention to detail, and the ability to deal tactfully, professionally, and ethically with both internal and external customers.