Senior Customer Service Administrator

5 days ago


Workington, Cumbria, United Kingdom Maximus Full time

We are seeking a highly organised and detail-oriented Senior Customer Service Administrator to join our team in Workington, UK.

Job Description

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong attention to detail.

You will be responsible for managing the day-to-day operation of the Assessment Centre, including co-ordinating sessions, ensuring smooth running of assessments, and providing exceptional customer service.

The role involves:

  • Co-ordinating daily appointment sessions and monitoring session progress;
  • Carrying out reminder calls to customers and backfilling appointments as necessary;
  • Working collaboratively with other teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the unit;
  • Welcoming and greeting customers on arrival, arranging travel assistance when required;
  • Providing a professional outstanding service to customers in line with CHDA vision and values;
  • Assisting customers with form completion, maintaining rooms and equipment, and ensuring all completed assessments are closed down promptly;
  • Effectively communicating with external stakeholders, such as General Practitioner surgeries, Hospitals, and Interpreting services;
  • Co-ordinating post and files, carrying out stop and searches, and updating records accurately using in-house computer systems.

This is an exciting opportunity for someone who enjoys working in a dynamic environment and prioritises customer satisfaction.

The successful candidate will receive a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits, including professional development opportunities, flexible working arrangements, and a supportive team environment.

Requirements

To be considered for this role, you should possess:

  • A minimum of GCSE level or equivalent, including Maths & English at grade C or above;
  • IT literacy with good Microsoft Office skills;
  • Experience in dealing with internal and external stakeholders (preferred but not essential);
  • Good written English, grammar, and punctuation for correspondence and record keeping;
  • Demonstrable experience in an administrative or customer service position;
  • Able to demonstrate a clear attention to detail and prioritisation skills when multi-tasking.


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