Field Service Engineer

5 days ago

Falkirk, Falkirk, United Kingdom Buzz Bingo Full time
Job Title: Field Service Engineer

Are you a skilled technical professional with a passion for gaming machines? We're seeking a Field Service Engineer to join our team at Buzz Bingo

About the Role:

We're looking for a highly motivated and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, configuring, and setting up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

You will also be responsible for conducting routine maintenance checks, diagnosing malfunctions, and performing necessary repairs to ensure optimal performance and minimize downtime.

In addition, you will provide technical assistance, guidance, and training to club staff as needed, and ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Key Responsibilities:
  • Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Health & Safety: Ensure adherence to company Health & Safety policies.
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Access to training and development programs
  • Recognition and rewards for outstanding performance

If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Buzz Bingo

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