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Night Porter

2 months ago


Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

Exclusive Hotels and Venues is seeking a highly skilled Night Porter to join our team.

Key Responsibilities:

  • Ensure the hotel and its residents receive exceptional service during the shift.
  • Maintain and enhance luxury standards at all times, adhering to the highest standards of cleanliness and quality.
  • Run and balance the Night Audit process efficiently, ensuring accuracy and attention to detail.
  • Manage the Night bar and Room Service operations, providing excellent customer service.
  • Respond to emergency situations and procedures as per the established standards, prioritizing guest safety and security.
  • Address guest queries and questions promptly, providing clear and concise information.
  • Ensure the security of the property and guests, adhering to all protocols and procedures.
  • Manage the switchboard, handling incoming calls and messages efficiently.
  • Process guest check-ins and check-outs, ensuring seamless and efficient service.
  • Adhere to all health and safety regulations, maintaining a safe and healthy environment for guests and staff.
  • Report any maintenance faults or issues, ensuring prompt resolution and minimizing disruptions.
  • Demonstrate exceptional attention to detail, ensuring all tasks are completed to the highest standards.