Technical Support Specialist

5 days ago

Winchester, Hampshire, United Kingdom Evalian Limited Full time

Company Overview

Evalian Limited is a rapidly expanding consultancy business providing data protection compliance, GDPR, information security, penetration testing, and ISO certification consultancy services to a wide range of clients and organisations.

We operate a relaxed and flexible working environment where knowledge sharing, continual development, and support achievement of professional qualifications are highly valued.

About the Role

We are seeking an IT Support Analyst to assist our IT Manager in providing day-to-day technical support for the smooth operation of our organisation's IT infrastructure. This is an excellent opportunity for a driven and highly organised team player to contribute to our growth and become a valued member of our team.

Job Description

The role will involve troubleshooting hardware and software issues, managing user access, maintaining IT systems, and ensuring that the IT environment is secure and efficient. You will work closely with the IT Manager to implement new systems, manage upgrades, and ensure compliance with IT policies.

Key Responsibilities

  1. Provide first-line and second-line support for hardware, software, and cloud network issues, ensuring timely resolution.
  2. Assist with setup, maintenance, and troubleshooting of user devices (laptop, tablets, mobile phones, monitors, and other devices).
  3. Respond to and resolve incidents and service requests as directed by the IT Manager, prioritising and escalating issues as needed.
  4. Administer user accounts, permissions, and access rights across various systems.
  5. Manage the onboarding and offboarding process for new and departing employees, including setup of devices and software.
  6. Monitor the health and performance of IT systems, servers, and network infrastructure.
  7. Support in maintaining and upgrading network hardware, including routers, switches, and wireless access points.
  8. Assist with backup and recovery processes and ensure data integrity.
  9. Assist in maintaining security standards, including ISO 27001 and ISO 9001, and Cyber Essentials and Cyber Essentials Plus compliance.
  10. Monitor antivirus, firewall, and other security solutions to safeguard the organisation's data.
  11. Conduct regular audits of IT equipment and ensure compliance with asset management procedures.
  12. Work closely with the IT Manager to plan and implement IT projects and upgrades.
  13. Communicate effectively with non-technical staff to provide clear explanations of IT issues.
  14. Maintain detailed records of all IT assets and prepare regular reports for the IT Manager on the status of IT systems.

Requirements

  • A minimum of 1 year experience in an IT support role, comfortable in learning new skills in a fast-moving environment.
  • Proficiency with Windows operating systems.
  • Experience with Microsoft 365, Entra ID, Intune, Defender 365 and other Microsoft admin panels.
  • Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
  • Experience with hardware setup and troubleshooting, including desktops, laptops, printers, and mobile devices.
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Effective time management skills and ability to handle multiple tasks.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) would be advantageous.
  • Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.

Salary and Benefits

The salary on offer will depend on experience and qualifications but will be between £25,000 and £35,000 per annum. All employees receive 25 days of annual leave per year, plus bank holidays and Birthday Day Off. Additional benefits include a 5% employer contribution pension scheme, private medical insurance, employee assistance programme, dental and optical cashback, and life insurance cover.

Location

Our Head Office is located near Winchester, and we are flexible on work pattern, although it is expected that you'll work from our office at least three days a week. On days you are home based, you'll need to have a dedicated, secure working area and reliable internet connection. We may request that you attend events from time to time for various purposes, but we'll always provide you with advance notice. Travel expenses to these events will be reimbursed.

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