Hospitality Services Coordinator
23 hours ago
We are looking for a highly skilled Hospitality Services Coordinator to join our team at The Hoxton Holborn. As a key member of our operational team, you will be responsible for coordinating the delivery of exceptional customer service across all areas of the hotel.
Salary: £38,000 - £48,000 per annum
Job Description:
In this role, you will be responsible for:
- Coordinating the delivery of exceptional customer service across all areas of the hotel.
- Maintaining accurate records and reports, including guest feedback and operational metrics.
- Working closely with other departments to ensure excellent communication and collaboration.
- Ensuring that all aspects of hotel operations run smoothly, efficiently, and effectively.
Key Responsibilities:
You will be responsible for:
- Providing exceptional customer service to all guests, responding promptly to their needs and concerns.
- Celebrating our guests' special occasions and making them feel valued and appreciated.
- Working closely with other departments to ensure seamless communication and collaboration.
- Identifying areas for improvement and implementing changes to enhance the guest experience.
Requirements:
To be successful in this role, you will need:
- A degree in Hospitality or a related field.
- At least 1 year of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and as part of a team.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
About The Hoxton Holborn:
The Hoxton Holborn is a vibrant and dynamic hotel located in the heart of London. We are passionate about delivering exceptional customer service and creating memorable experiences for our guests.
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