Hospitality Services Coordinator

23 hours ago


Central London, United Kingdom The Hoxton Holborn Full time

We are looking for a highly skilled Hospitality Services Coordinator to join our team at The Hoxton Holborn. As a key member of our operational team, you will be responsible for coordinating the delivery of exceptional customer service across all areas of the hotel.


Salary: £38,000 - £48,000 per annum


Job Description:


In this role, you will be responsible for:


  • Coordinating the delivery of exceptional customer service across all areas of the hotel.
  • Maintaining accurate records and reports, including guest feedback and operational metrics.
  • Working closely with other departments to ensure excellent communication and collaboration.
  • Ensuring that all aspects of hotel operations run smoothly, efficiently, and effectively.

Key Responsibilities:


You will be responsible for:


  • Providing exceptional customer service to all guests, responding promptly to their needs and concerns.
  • Celebrating our guests' special occasions and making them feel valued and appreciated.
  • Working closely with other departments to ensure seamless communication and collaboration.
  • Identifying areas for improvement and implementing changes to enhance the guest experience.

Requirements:


To be successful in this role, you will need:


  • A degree in Hospitality or a related field.
  • At least 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and as part of a team.

Benefits:


We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


About The Hoxton Holborn:


The Hoxton Holborn is a vibrant and dynamic hotel located in the heart of London. We are passionate about delivering exceptional customer service and creating memorable experiences for our guests.



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