Frontline Customer Technical Advisor
5 days ago
Job Overview
We are looking for a highly skilled Frontline Customer Technical Advisor to join our team in Corsham. The ideal candidate will have extensive experience in technical service and customer-facing roles, with a strong focus on resolving technical issues efficiently and effectively.
Main Responsibilities
- Provide technical support to customers via various channels, including phone, email, and ticket management systems.
- Work closely with colleagues to maintain accurate records of customer interactions and issue resolutions.
- Contribute to the development of knowledge base articles and other resources to improve customer support.
Requirements
- Minimum 3 years of experience in a similar role, preferably within a managed service provider environment.
- Exceptional communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
Salary and Benefits
Competitive salary up to £27,000, private health care plan, fully funded training and industry recognized qualifications, regular employee socials. Please note that applicants must be UK passport holders, as sponsorship cannot be provided by the company.
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